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General Questions:
- What are the servers' specifications?
- What type of connection do you use?
- Where is the Livin4.com location?
- How soon my account will be activated after I sign up?
- Do you have backup service?
- Is there a setup fee?
- Do you offer custom hosting and reseller plan?
- Do you support ASP or Cold Fusion?
- Do you provide Windows2000 /NT based hosting?
- There are some hosts offering same features with better price, can Livin4.com compete them?
- Do I get any discount?
- Do you offer SSL and do I have to buy an SSL Certificate?
- Do you offer Adult Hosting?
- Does Livin4.com offers free hosting or sponsorship?
- Does Livin4.com provides support to reseller account holder's clients?
Billing Questions:
- Can I pay for reseller plans for 2 year and up?
- Does Livin4.com charge me anything if I get over my account features?
- Can I cancel my recurring payment?
- Do you accept Credit Cards online?
- My credit card was voided, what that means?
- How do I know if I have been charged or not?
- Do you accept Paypal?
- Do you offer a money back guarantee?
Account and Control Panel Questions:
- What control panel do you provide?
- Where can my clients see their emails?
- Can I run CGI scripts anywhere on my account directories?
- What is Addon domain?
- What is the difference between addon domain and domain pointer?
- My account is too messy, can I refresh my account?
- Can I upgrade my account at any level?
- Do I really get unlimited Sub domains, FTP, Autoresponder, and Email aliases?
- Can I buy a hosting account and then upgrade it to reseller account when I want?
- Can I give anything@mydomain.com email address to my clients or friends?
- Can I give http://anything.mydomain.com sub domain to my clients or friends?
- What is Bandwidth?
- What will happen if I exceeded my bandwidth limit?
- How much bandwidth do I need?
- How much space do I need?
- Can I upgrade my plan, space, bandwidth, etc. later?
- Can Livin4.com help me to install my scripts or programs?
- Do I have 24/7 access to FTP, control panel, etc?
- Can I move resources between my accounts?
- Am I allowed to do background activities such as BitchX, ircd, psyBNC, etc.?
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What are the server's specifications?
Dual Intel(R) Pentium(R) 4 2GHz CPU including 1GB of RAM and 60GB SCSI drives in RAID 1, for added data protection. (18GB IBM SCSI II HDD - 120GB 7200RPM IDE HDD). [Back to Top]
What type of connection do you use?
Our servers are located in a data center with powerful new 155megabit OC3 lines. Our Network is multi-homed to redundant upstream backbone providers. In the event of a failure with one provider, we'll still be operating and connected through our other upstream provider. [Back to Top]
Where is Livin4.com located?
We are located at,
2300 Swan Lake Blvd. Suite
300
Independence, IA 50644
[Back to Top]
How long will it take to get access to my account/web site after I sign up for hosting with you?
All Shared Hosting accounts are instantly activated (within 20 minutes you will receive your welcome email with login data). Reseller accounts are instantly activated, however the "Reseller" capability is added within 12 to 24 hours. You can start uploading your web-site as soon as you get your welcome email (within 20 minutes). [Back to Top]
Do you have backup service?
Yes, we backup our server's data every night. [Back to Top]
Is there a setup fee?
No. All our Hosting and Reseller plans coming with no setup fee. [Back to Top]
Do you offer custom hosting and reseller plan?
Yes we do. Please contact our sales or customer services departments with your requests; disk space, bandwidth, etc. and they will reply to you with a quote. [Back to Top]
Do you support ASP or Cold Fusion?
No, we do not provide ASP and Cold Fusion services. [Back to Top]
Do you provide Windows2000 /NT based hosting?
No, we do not provide Windows2000/ NT based hosting. We use Red Hat Linux. [Back to Top]
There are some hosts offering the same features with a better price, can Livin4.com, compete them?
Give us the URL of that service, we might beat their prices. [Back to Top]
Do I get any discount?
It depends, we give conditional discount for 501(c)3 non-profit organizations and people who buy more than two accounts from us. [Back to Top]
Do you offer SSL and do I have to buy an SSL Certificate?
Yes, you buy the certificate, we will install it for you. We can also buy the certificate for you. You must also purchase a Dedicated IP. Please see our services page for details. [Back to Top]
Do you allow adult hosting?
Yes, we do allow adult hosting assuming all content is legal. [Back to Top]
Does Livin4.com offer free hosting or sponsoring?
Yes, it depends on the web-site. Please contact us for more information. [Back to Top]
Does Livin4.com provide support to reseller account holder's clients?
No, resellers must provide support to their clients. However, we do provide support for resellers, just not their clients. [Back to Top]
Can I pay for reseller plans for 2 years and up?
Yes you may have discounts, Contact us for more information. [Back to Top]
Does Livin4.com charge me anything if I get over my account features?
Livin4.com does not charge you a single penny unless you agree to it. It's not possible to get over your account limits. If you get over your account limits somehow, we will send you an invoice for payment. Remember that we do not charge our members anything unless they agree to it. [Back to Top]
Can I cancel my recurring payment?
Yes, just login to our billing center, http://billing.livin4.com. From there, you can change, update, and remove your credit card information. You can renew, stop your recurring transactions from there. [Back to Top]
Do you accept Credit Cards online?
Yes, we accept all major credit cards. Your charge will appear as Nine Dot Systems (our parent company) on your statement. Shopping with us is fast, safe and easy! [Back to Top]
My credit card was voided, what does that mean?
If your billing information is incorrect, including phone number, correct address, zip code, etc, your transaction will be voided.
Please provide the correct billing information to avoid this. [Back to Top]
How do I know if I have been charged or not?
After any successful transaction, you will receive and email saying a transaction was made. If you did not get an email, it means no transaction was made and your credit card has not been charged. [Back to Top]
Do you accept PayPal?
Yes, we do; however, it is not considered instant activation. We accept all major credit cards, money orders, and checks. [Back to Top]
Do you offer a money back guarantee?
Yes, we offer a 30 day money back guarantee. If you are dissatisfied with your service for any reason, you will receive a full refund. Feel free to check out three guarantees by clicking here.
What control panel do you provide?
We provide award-winning, cPanel. This is the best and most highly secured control panel available in the hosting industry. [Back to Top]
Where can my clients see their emails?
Your clients can use POP3 services like Outlook Express or Eudora, as well as from web based email. [Back to Top]
Can I run CGI scripts anywhere on my account directories?
No, cgi scripts must be located in the cgi-bin; this is for your security. [Back to Top]
What is Addon domain?
Addon domains are the number of domains you can use with your account. Addon domains are always top level domains (.com, .net, etc.). [Back to Top]
What is the difference between addon domains and domain pointer?
Addon domains are stand alone fully working domains, domain pointing is like duplicating the domain. [Back to Top]
My account is too messy, can I refresh my account?
Yes, just contact us. We will remove your current account and setup a fresh account for you. [Back to Top]
Can I upgrade once I buy a hosting plan from you?
Yes, you can upgrade your account from plan to plan anytime you want. [Back to Top]
Do I really get unlimited Sub domains, FTP, Autoresponder, and Email aliases?
You can build as much as you can, there is no limit on creating sub domain, FTP accounts, Email aliases etc. It only is limited by your account space. As long as you have space in your account, you can build anything you want. [Back to Top]
Can I buy a hosting account and then upgrade it to reseller account when I want?
Yes, it is possible. We can upgrade hosting plans to reseller plans. Please contact us for more information. [Back to Top]
Can I give anything@mydomain.com email address to my clients or friends?
Yes, you are free to give email addresses to your friends, clients or anyone you like. [Back to Top]
Can I give http://anything.mydomain.com sub domain to my clients or friends?
Yes, you can give sub domains to anyone you like. With a reseller account, you can even give domain.com to your clients and friends. [Back to Top]
What is bandwidth?
Bandwidth is data transfer from your web-site in a one-month period. It includes FTP, POP3, Sub domains, etc. That means your web site can handle certain amount of data in one-month period. Larger web-sites need more bandwidth depending on the traffic of your web-site. [Back to Top]
What will happen if I exceed my bandwidth limit?
It is not possible to exceed your bandwidth limit. When you reach your bandwidth limit, instead of your web-site, a page will appear saying you have reached your bandwidth limit. You can ask for extra bandwidth block in case you need your site to show up, or you can wait until the first day of the next month where your bandwidth limit restarts.
This is not for resellers. Resellers can cross bandwidth and disk space limits, however we will send and invoice to them asking for overage bandwidth or disk space usage payment. [Back to Top]
How much bandwidth do I need?
Let's say your site has 200 visitors per day and you have 10 web-pages total. Each page has 20KB data, including pictures and stuff. So every day your web site will use approximately 40MB. That's 1.2GB every month. [Back to Top]
How much space do I need?
Depending on the nature of your business, if your site has lots of graphics and you offer programs or software to download, you need more space. If you offer information or projects that won't take too much space, you need less space. [Back to Top]
Can I upgrade my plan, space, bandwidth, etc. later?
Yes, you can add Disk Space, Bandwidth, MySQL databases or any option you would like after your account was created. [Back to Top]
Can Livin4.com help me to install my scripts or programs?
Livin4.com does not support third party scripts. We do not guarantee third party scripts to work. However, we do offer script installation services. Check out services page for more details. [Back to Top]
Do I have 24/7 access to FTP, control panel, etc?
Yes, you have 24 hours a day 7 days a week access to your FTP, Control panel, emails, etc. [Back to Top]
Can I move resources between my accounts?
Yes, let's say you have two domains hosted with us and you want to move the unused space or bandwidth from one domain to another. Just contact us, we will do it for you free of charge. [Back to Top]
Am I allowed to do background activities such as BitchX, ircd, psyBNC, etc.?
Absolutely not; you cannot run such programs on our servers. However, we might grant special permission to run such services. Please contact us for more information. [Back to Top]
I have more questions, where do I got to ask?
You can simply contact us. [Back to Top] |
